Payment, Billing and Insurance

We accept most insurance plans. However, due to an increasing number of plan restrictions from insurance companies, it is your responsibility to know: your mental health benefits, primary care doctor, approved hospital, approved laboratory, your insurance benefits and whether or not you need preauthorization or a referral.

If you plan to use insurance we require that you contact your company to obtain this information.  It is also your responsibility to obtain and bring a referral form from your primary care doctor if required by your insurance.

We expect payment of co-payments, deductible, coinsurance, or other session fees at the time of services for all office visits.  Charges for reports, disablilty or FMLA paperwork, and copies of medical records are not covered by insurance.  Providers may also charge for telephone consulations at their discretion.  We accept cash, checks, money orders, MasterCard or Visa.

We reserve your appointment time for you and do not over book.  If you need to cancel or reschedule an appointment we require at least 24 hours notice during business hours.  Advance notice allows us to provide this time to other clients in need.  Failure to give notice will result in full charge for the visit time.  This charge may be waived in the case of severe illness or unforseen emergency. 

facility

 

We will file primary insurance claims for you free of charge. You will receive an itemized statement each month for any unpaid balance on your account, including unpaid amounts from your insurance company so that you can stay informed of all charges and payments.

If you have any questions about our billing practices or about your bill, please call our patient billing manager M-F 11 am to 3 pm.